Delete your Arctick account

Arctick users can request permanent deletion of their individual account. In the app, open Account & Security and choose Delete my account.

7-day grace period

A deletion request schedules the account for permanent deletion after 7 days. Normal access is unavailable while deletion is pending. During the grace period, you can sign in and cancel the request if it was made by mistake.

What happens to company data?

Deleting an individual user account does not delete the company or its business maintenance records. Sites, assets, templates, maintenance plans, visits and submitted reports remain with the company. Personal account information is deleted or anonymised where appropriate, and assignments to the deleted user are removed.

Only company administrator

If you are the only active administrator for your company, another administrator must be appointed before your individual account can be deleted. This prevents the organisation from being left without an administrator and does not prevent you from requesting deletion.

Can't access the app?

You can request deletion by emailing Arctick Support from the email address associated with your Arctick account. Include the company name so we can verify the account before processing the request.