Contact support
For technical issues, account questions or help using Arctick, email our support team. Include a short description and screenshots where useful.
[email protected]Arctick Support
How can we help?
Get help with your Arctick account, field app, visits, templates, reports or anything else related to the service.
Account & access
Need help signing in, using MFA, managing access or deleting an account? Use the links below or contact support.
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Read how Arctick handles data, offline storage, service terms and sub-processors.
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If you are evaluating Arctick or want help understanding how it can fit your maintenance workflow, arrange a demo with us.
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Quick help
Can engineers work without mobile signal?
Yes. Assigned visit information can be available on the engineer’s device for offline working, with completed work synchronised back to the office when a connection is available.
How do I get unsynchronised work back to the office?
Open the visit while connected and use Sync to Office. Engineers can then submit the visit when the work is ready to be finalised.
Can I create my own maintenance sheets?
Yes. Arctick templates can be configured around the checks, readings and responses your team needs for different asset types.
Where can I report a problem?
Email [email protected] with the affected page or visit, what you expected to happen, and any useful screenshots. Please avoid sending passwords or authentication codes.